Testimonials
Recently, I was asked to rate my Support and Care from First Option … after everything they have done to support me and ensure they act upon and listen to what I am saying, I rated them Outstanding, and I have had 33 years in the Care Profession, so to get Outstanding from me is a huge compliment.
First Option Healthcare, Complex Care Service User
I am impressed by your company’s commitment to the growth and development of its employees. I have found that you invest in ongoing education of your employees through in-house training and mentorship and have a great reputation for leadership in the industry.
First Option Healthcare Candidate
The provider worked well with staff and other healthcare professionals to make sure people received good quality care and support. The provider was committed to embedding its values into the culture of the service and constantly strived for excellence. [They] had systems in place to look for areas of risk and improvement and when something went wrong, the provider worked with people to make things better.
People (Service Users), their family and staff were asked for their views about the service and how the service was managed, they felt they were listened to and changes were made to improve the service.
CQC Report
People and their families felt involved in the initial assessment and confirmed care and support was regularly reviewed and updated if required. The provider worked closely with multidisciplinary teams to make sure people’s needs were met and their expected outcomes were identified. People’s assessments included detailed clinical information and healthcare needs but also covered people’s routines, likes and dislikes and religious and cultural beliefs. Relatives told us staff respected them and their family beliefs such as removing shoes before entering their home and giving time to observe or attend religious events. The service offered a holistic approach to people’s care and support.
CQC Report
People using the service had very complex needs and it was important for nursing and care staff to have the right skills, knowledge, and competence to carry out their roles. Relatives told us they thought staff were well trained and worked with them to meet their family member’s needs. Comments included, “Their [staff] medical knowledge is great. They do a lot of training behind the scenes and update them”
CQC Report
The leaders and the culture [First Option Healthcare] havecreated promote[s] a positive culture that is person-centred, open, inclusive and empowering …
People’s relatives spoke positively about the quality of care their family member received. Comments included, “They [staff] are lovely and professional, nurturing, caring and supportive”, “They [staff] are all very different and good in different ways …They bring different qualities and skills” and “They [staff] are kind and know [family member] well. They are gentle and compassionate.”
Relatives confirmed when they raised issues or concerns with managers, they felt they were listened to and they were satisfied with the outcome.
CQC Report
[My supervisor] is a very good, and always listens to you, I feel supported by her and I can see they are always on our side.
I feel appreciated by First Option and really feel like they are care about me
First Option Nurse
Paediatric & Young People’s Services
Specialist and compassionate care for all ages.
Adult Services
Exceptional nurse-led healthcare, however complex the need.
